“the role of customer service is to mitigate disloyalty by reducing customer effort.”
― The Effortless Experience: Conquering the New Battleground for Customer Loyalty
― The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Darryl’s 2025 Year in Books
Take a look at Darryl’s Year in Books, including some fun facts about their reading.
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