Axel

“Aziraphale collected books. If he were totally honest with himself he would have to have admitted that his bookshop was simply somewhere to store them. He was not unusual in this. In order to maintain his cover as a typical second-hand book seller, he used every means short of actual physical violence to prevent customers from making a purchase. Unpleasant damp smells, glowering looks, erratic opening hours - he was incredibly good at it.”
― Terry Pratchett, Good Omens: The Nice and Accurate Prophecies of Agnes Nutter, Witch

“People flock in, nevertheless, in search of answers to those questions only librarians are considered to be able to answer, such as "Is this the laundry?" "How do you spell surreptitious?" and, on a regular basis, "Do you have a book I remember reading once? It had a red cover and it turned out they were twins.”
― Terry Pratchett, Going Postal

“The enemy isn't men, or women, it's bloody stupid people and no one has the right to be stupid.”
― Terry Pratchett, Monstrous Regiment

“There are, it has been said, two types of people in the world. There are those who, when presented with a glass that is exactly half full, say: this glass is half full. And then there are those who say: this glass is half empty.
The world belongs, however, to those who can look at the glass and say: What's up with this glass? Excuse me? Excuse me? This is my glass? I don't think so. My glass was full! And it was a bigger glass! Who's been pinching my beer?
And at the other end of the bar the world is full of the other type of person, who has a broken glass, or a glass that has been carelessly knocked over (usually by one of the people calling for a larger glass) or who had no glass at all, because he was at the back of the crowd and had failed to catch the barman's eye. ”
― Terry Pratchett, The Truth: Stage Adaptation