Carol M

“Most people do not listen with the intent to understand; they listen with the intent to reply.”
― Stephen R. Covey, The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

“When people talk, listen completely. Most people never listen.”
― Ernest Hemingway

“The word 'listen' contains the same letters as the word 'silent'.”
― Alfred Brendel

“Defensiveness is usually someone silently screaming that they need you to value and respect them in disguise. When you look for deeper meanings behind someone’s pain you can then begin to heal not only yourself, but others.”
― Shannon Alder