J.J. Adler

“In a Nutshell - Fundamental Techniques In Handling People • Principle 1 - Don't criticize, condemn or complain. • Principle 2 - Give honest and sincere appreciation. • Principle 3 - Arouse in the other person an eager want.”
― Dale Carnegie, How to Win Friends & Influence People

“Criticism is futile because it puts a person on the defensive and usually makes him strive to justify himself. Criticism is dangerous, because it wounds a person’s precious pride, hurts his sense of importance, and arouses resentment.”
― Dale Carnegie, How To Win Friends and Influence People

“Benjamin Franklin, tactless in his youth, became so diplomatic, so adroit at handling people, that he was made American Ambassador to France. The secret of his success? “I will speak ill of no man,” he said, “ … and speak all the good I know of everybody.”
― Dale Carnegie, How To Win Friends and Influence People

“Instead of condemning people, let’s try to understand them. Let’s try to figure out why they do what they do. That’s a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. “To know all is to forgive all.”
― Dale Carnegie, How To Win Friends and Influence People