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Kelita Smith

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“In a high-trust relationship, you can say the wrong thing, and people will still get your meaning. In a low-trust relationship, you can be very measured, even precise, and they’ll still misinterpret you.”
― Stephen M.R. Covey, The SPEED of Trust: The One Thing that Changes Everything

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“A person has integrity when there is no gap between intent and behavior…when he or she is whole, seamless, the same—inside and out. I call this “congruence.” And it is congruence—not compliance—that will ultimately create credibility and trust.”
― Stephen M.R. Covey, The SPEED of Trust: The One Thing that Changes Everything

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