Shannon

“When someone you love dies, you are given the gift of "second chances". Their eulogy is a reminder that the living can turn their lives around at any point. You’re not bound by the past; that is who you used to be. You’re reminded that your feelings are not who you are, but how you felt at that moment. Your bad choices defined you yesterday, but they are not who you are today. Your future doesn’t have to travel the same path with the same people. You can start over. You don’t have to apologize to people that won’t listen. You don’t have to justify your feelings or actions, during a difficult time in your life. You don’t have to put up with people that are insecure and want you to fail. All you have to do is walk forward with a positive outlook, and trust that God has a plan that is greater than the sorrow you left behind. The people of quality that were meant to be in your life won’t need you to explain the beauty of your heart. They already understand what being human is----a roller coaster ride of emotions during rainstorms and sunshine, sprinkled with moments when you can almost reach the stars.”
― Shannon L. Alder

“Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead

“I was a wolf, and they dressed me
in sheepskin”
― Ashe Vernon, Wrong Side of a Fistfight

“Who we are and how we engage with the world are much stronger predictors of how our children will do than what we know about parenting.”
― Brené Brown, Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead