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Yasser Elmor

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Yasser’s Quotes

“Do not force people to choose between doing what is smart and doing what helps them save face.”
― Deepak Malhotra, Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts

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“But progress in the current negotiation is not the only potential victim of short-termism. A myopic approach to negotiating, even if a deal is reached, can exacerbate the likelihood of future conflict, or diminish our ability to resolve it.”
― Deepak Malhotra, Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts

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“Psychologists have discovered that when a person is repeatedly submissive in her interactions with another person, the other tends to feel guilty about getting her own way so much. This feeling generates pity, irritation, and finally disgust toward the submissive person.20”
― Robert Bolton, People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

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“Some of the key elements of an effective apology include: recognition of the emotional impact of the action on others, an expression of regret, and a commitment not to repeat the negative action. Saying, “I’m sorry that you feel hurt,” is not nearly as powerful as saying, “I’m sorry for my poor behavior and for the hurt it has caused you.”
― Roger Fisher, Beyond Reason: Using Emotions as You Negotiate

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“At the opposite extreme, people are often reluctant to assert about the “little things” in life. They say, “I shouldn’t be so ‘small’ and ‘picky’ to be bothered by such an insignificant thing.” Sometimes we can truly develop more acceptance of another person’s behavior, but often a pseudoacceptance develops in the top of our mind while the irritation continues to grow in the depth of our gut.”
― Robert Bolton, People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts

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