Yvonne Serna

“Verbal abuse is a violation, not a conflict. There is a definite difference between conflict and abuse. In a conflict each participant wants something different. In order to resolve the conflict, the two people in the relationship discuss their wants, needs, and reasons while mutually seeking a creative solution. There may or may not be a solution, but no one forces, dominates, or controls the other. Verbal abuse, on the other hand, is very different from a conflict. If we describe verbal abuse from the standpoint of boundary violation, we would describe it as an intrusion upon, or disregard of, one’s self by a person who disregards boundaries in a sometimes relentless pursuit of Power Over, superiority, and dominance by covert or overt means.”
― Patricia Evans, The Verbally Abusive Relationship: How to Recognize It and How to Respond