Rebecca Z. Shafir > Quotes > Quote > Bonnie liked it

“Many of us would like to see an end to discrimination of all kinds, happier families, and a safer, more harmonious future for our children. But how can we as individuals make a difference? We can begin by learning to listen in a mindful way. Listening is the first step in making people feel valued. Mindful listening allows us to do more than take in peoples words; it helps us better understand the how and why of their views. When understanding occurs, a sense of calm is achieved on both sides, even if no point of agreement is reached. From understanding, respect and trust for one another are possible; we are free to open our minds and widen the scope of potential solutions.”
― Rebecca Z. Shafir, The Zen of Listening: Mindful Communication in the Age of Distraction