Assorted gems so far:
3 types of “Yes”
-counterfeit (please get off my back)
-confirmation (tell me more about ‘X’)
-commitment (ok I’m actually signing the contract)
Energy vampires (60% of callers to suicide/emergency hotlines that call for emotional support)
>> accomplished via “care-frontation” from the call center rep to the energy vampires.
— Nov 06, 2024 09:29AM
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