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Fantastic read about human psychology!
The most important bit of info learned so far: statistically, the more bystanders there are when you need help, the less help you will get. The responsibility is dispersed and people look to others for social proof whether to act or not. The key is to minimize confusion and delegate responsibility. Point to a single individual and tell them exactly what to do. Others will follow

I'm at 22 per cent and I am already shaking! What a horrifying book, why do I do this to myself haha