-"There are now nearly a million people working in call centres, and the number is going up every year. To put that in perspective, there where a million men down the pits at the peak of mining in the 1940s. If the miner was one of the iconic jobs of post-war Britain, then today, surely, the call centre worker is as good a symbol of the working class as any."
— May 27, 2017 07:57AM
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