Experience is critical, for it determines how fondly people re- member their interactions. Was the overall experience positive, or was it frustrating and confusing? When our home technology be- haves in an uninterpretable fashion we can become confused, frus- trated, and even angry—all strong negative emotions. When there is understanding it can lead to a feeling of control, of mastery, and of satisfaction[…]
— Jun 20, 2021 10:02PM
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