Ask the Author: Jeff Toister
Answered Questions (1)
Jeff Toister
I'm writing a new book about customer-focused cultures. It's called the Service Culture Handbook and is designed to provide step-by-step guidance for building a corporate culture where employees are obsessed with service.
It's been a lot of fun so far because I've challenged myself to avoid the usual suspects (Zappos, Nordstrom, Disney, etc.) and write about some great companies that haven't gotten as much notoriety. You can read a fantastic example by downloading the first chapter:
www.serviceculturebook.com
I don't have a publishing date yet, but I'm shooting for early 2017.
It's been a lot of fun so far because I've challenged myself to avoid the usual suspects (Zappos, Nordstrom, Disney, etc.) and write about some great companies that haven't gotten as much notoriety. You can read a fantastic example by downloading the first chapter:
www.serviceculturebook.com
I don't have a publishing date yet, but I'm shooting for early 2017.
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