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Are you Valarie A. Zeithaml, author of the books below?
Services Marketing by Valarie A. Zeithaml Delivering Quality Service by Valarie A. Zeithaml Profiting From Services and Solutions by Valarie A. Zeithaml Review of Marketing 1990 by Valarie A. Zeithaml Services Marketing by Alan Wilson Services Marketing by Valarie A. Zeithaml Driving Customer Equity by Roland T. Rust Marketing de Serviços by Valarie A. Zeithaml カスタマー・エクイティ―ブランド、顧客価値、リテンションを統合する by Valarie A. Zeithaml Marketing de Serviços a Empresa com Foco no Cliente by Valarie A. Zeithaml


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