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Business Process Improvement by H. James Harrington Business Process Improvement Workbook by H. James Harrington High Performance Benchmarking by H. James Harrington Streamlined Process Improvement by H. James Harrington Poor-Quality Cost by H. James Harrington Total Improvement Management by H. James Harrington Project Change Management by H. James Harrington The Organizational Alignment Handbook by H. James Harrington Closing the Communication Gap by H. James Harrington Gobierno corporativo by H. James Harrington


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