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Service excellence, Werken aan excellente klantgerichtheid en... by Jean-Pierre Thomassen Customer Delight in 5 stappen by Jean-Pierre Thomassen Buitengewone service- en tevredenheidsgaranties by Jean-Pierre Thomassen Customer Experience. Van cult naar cultuur by Jean-Pierre Thomassen Customer Delight In 5 Stappen by Jean-Pierre Thomassen Excelleren In Service by Jean-Pierre Thomassen Handboek Strategische B2B-marketing by Jean-Pierre Thomassen World Class Service by Dennis Opstal


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