Books by Michael C. Sturman

Michael C. Sturman
Average rating 4.12 · 121 ratings · 6 reviews · shelved 570 times

Showing 3 distinct works.

	The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Michael C. Sturman, Rohit Verma 4.17 avg rating — 114 ratings — published 2011 — 9 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience by Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton liked it 3.00 avg rating — 4 ratings — published 2011 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Managing Hospitality Organizations: Achieving Excellence in the Guest Experience by Robert Clayton Ford, Michael C. Sturman really liked it 4.00 avg rating — 3 ratings — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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