Michael C. Sturman’s Followers (2)

Michael C. Sturman

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Michael C. Sturman’s books

Average rating: 4.09 · 85 ratings · 6 reviews · 4 distinct works • Similar authors

	The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Michael C. Sturman, Michael C. Sturman, Rohit Verma 4.15 avg rating — 78 ratings — published 2011 — 6 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience by Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton liked it 3.00 avg rating — 4 ratings — published 2011 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Managing Hospitality Organizations: Achieving Excellence in the Guest Experience by Robert Clayton Ford, Michael C. Sturman really liked it 4.00 avg rating — 3 ratings — 5 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice by Unknown(2012-09-01) by Michael C. Sturman, Unknown Author 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Quotes by Michael C. Sturman (?)

“Any successful hospitality operation—be it a hotel or restaurant, chain or independent, low-cost provider or luxury establishment—requires an effectively performing individual operation. You have to attract the right customers, have the service product, set the right price for your product, and provide the right level of service—all the while managing your employees the right way to achieve your goals. This requires a combination of knowledge from a variety of disciplines, and thus this section includes contributions from our faculty in human resources, management, marketing, operations, and strategy.”
― Michael C. Sturman, The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice

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