Books by Françoise Tourniaire
Françoise Tourniaire
Average rating 3.91 · 23 ratings · 1 reviews · shelved 78 times
Average rating 3.91 · 23 ratings · 1 reviews · shelved 78 times
Showing 6 distinct works.
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The Art of Software Support: Design and Operation of Support Centers and Help Desks
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published
1996
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3 editions
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Collective Wisdom: Transforming Support with Knowledge
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published
2006
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3 editions
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The Art of Support: A Blueprint for Customer Success and Support Organizations
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Just Enough Crm (Yourdon Press Computing Series)
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published
2003
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2 editions
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Selling Value
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published
2010
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3 editions
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Selling Value by Tourniaire, Francoise (April 2, 2010) Paperback
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