Françoise Tourniaire

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Françoise Tourniaire

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Françoise Tourniaire’s books

Average rating: 3.91 · 23 ratings · 1 review · 6 distinct works

	The Art of Software Support: Design and Operation of Support Centers and Help Desks by Françoise Tourniaire, Richard Farrell (Goodreads Author) 3.83 avg rating — 12 ratings — published 1996 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Collective Wisdom: Transforming Support with Knowledge by Françoise Tourniaire, David Kay 3.63 avg rating — 8 ratings — published 2006 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Art of Support: A Blueprint for Customer Success and Support Organizations it was amazing 5.00 avg rating — 3 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Just Enough Crm (Yourdon Press Computing Series) 0.00 avg rating — 0 ratings — published 2003 — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Selling Value 0.00 avg rating — 0 ratings — published 2010 — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Selling Value by Tourniaire, Francoise (April 2, 2010) Paperback 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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