Daniel Shapiro > Quotes

“Simply put, politics is about “who gets what, when, and”
― Daniel Shapiro, Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts

“Aprecio seu interesse pelo meu bem-estar no trabalho. Mas, agora, preciso de você como ouvinte. Você gostaria de me escutar por alguns minutos? Depois, eu adoraria receber suas orientações para lidar com essa situação.”
― Daniel Shapiro, Além da Razão: A força da Emoção na Solução de Conflitos

“Beware of the Tribes Effect A threat to identity can elicit the Tribes Effect, an adversarial mindset that pits your identity against that of the other side: It is me versus you, us versus them. This mindset most likely evolved to help groups protect their bloodlines from outside threat. Today it can just as easily be activated in a two-person conflict, whether between siblings, spouses, or diplomats. The Tribes Effect spurs you to make a blanket devaluation of the other’s perspective simply because it is theirs. It is thus more than a fleeting fight-or-flight response. As a mindset, it can hold you hostage to polarized feelings for hours, days, or years; through learning, modeling, and storytelling, it can even be passed down through generations, relentlessly resistant to change.”
― Daniel Shapiro, Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts