Jac Fitz-Enz > Quotes

“Nobody questions the importance of knowing what happens outside, but such knowledge should be preceded by knowing what happens inside. Generally, benchmarking will not help resolve incorrectly formulated questions or questions that are misdirected. Externalism can harm human capital management as much as self-centeredness can. An appropriate balance between looking outside and knowing the inside seems to be the obvious solution to this crisis.”
― Jac Fitz-Enz, The New HR Analytics: Predicting the EconomicValue of Your Company's Human Capital Investments