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“The moment something becomes routine is the moment that things begin to slip, he believes. It's when people start going through the motions. The passion and the intensity that are essential to blowing the guests' minds begin to wane.”
― Lessons in Service From Charles Trotter (01) by Lawler, Edmund - Lawler, Ed [Hardcover (2001)]
― Lessons in Service From Charles Trotter (01) by Lawler, Edmund - Lawler, Ed [Hardcover (2001)]
“The first question was, 'What makes you happy?' Trotter shot back, 'I'm not that interested in happiness. You can walk down the street and see something that makes you happy. I'm more interested in satisfaction, and you achieve that by setting goals, meeting them, and then setting new goals for yourself.' - Charlie Trotter”
― Lessons in Service From Charles Trotter (01) by Lawler, Edmund - Lawler, Ed [Hardcover (2001)]
― Lessons in Service From Charles Trotter (01) by Lawler, Edmund - Lawler, Ed [Hardcover (2001)]
“[Charlie Trotter] is the most demanding boss, but in a rational way. He will make demands, but unlike other bosses, he will also provide you the resources to meet an objective.”
― Lessons in Service From Charles Trotter (01) by Lawler, Edmund - Lawler, Ed [Hardcover (2001)]
― Lessons in Service From Charles Trotter (01) by Lawler, Edmund - Lawler, Ed [Hardcover (2001)]
