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“Pat never let a customer out of the store empty-handed, period. If there was something they needed that we didn’t have, such as a quart size, he would give them the gallon size for the quart price. Pat believed you didn’t let a customer leave The Home Depot without satisfying them in some way.”
― Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion
― Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion
