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Bernie Marcus’s Followers (8)
Bernie Marcus
Born
in Newark, New Jersey, The United States
May 19, 1929
Died
November 04, 2024
More books by Bernie Marcus…
“The key is not to make the sale. The key is to cultivate the customer.” At The Home Depot, cultivating the customer is much more important than creating a bottom line. We teach our associates that if you can save a customer money, do it. We’re not looking to fleece the customer. If I can save them $100, why not do it? That reflects one of our values: caring for the customer. Care for them today and they’ll be back tomorrow.”
― Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion
― Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion
“Pat never let a customer out of the store empty-handed, period. If there was something they needed that we didn’t have, such as a quart size, he would give them the gallon size for the quart price. Pat believed you didn’t let a customer leave The Home Depot without satisfying them in some way.”
― Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion
― Built from Scratch: How a Couple of Regular Guys Grew The Home Depot from Nothing to $30 Billion
