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“If businesses approached their customer interactions in the same way movies approach their audience interactions—figuring out the emotions a customer should have every step of the way—the entire world of business would change.”
― Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
― Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
“Most customer experience is haphazard at best, with no clear road map or milestones for the customer or the company to follow.”
― Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
― Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
“Across a wide range of industries, a 5 percent improvement in customer retention rates will yield a 25 to 100 percent increase in profits.”
― Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
― Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days
