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“An effective leader must be the master of two ends of the spectrum: ideas at the highest level of abstraction and actions at the most mundane level of detail.”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies
“The art of creative leadership is the art of institution building, the reworking of human and technological materials to fashion an organism that embodies new and enduring values.”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies
“Such skill building”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies
“your position”
― The Little Big Things: 163 Ways to Pursue Excellence
― The Little Big Things: 163 Ways to Pursue Excellence
“Chronic use of the military metaphor leads people repeatedly to overlook a different kind of organization”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies
“Working on your R.POV8 is far more important than any “strategic planning” exercise!)”
― The Little Big Things: 163 Ways to Pursue Excellence
― The Little Big Things: 163 Ways to Pursue Excellence
“I think an inflexible organization chart which assumes that anyone in a given position will perform exactly the same way his predecessor did”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies
“Our research told us that any intelligent approach to organizing had to encompass”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies
“Weick suggests that organizations learn and adapt v-e-r-y slowly. They pay obsessive attention to habitual internal cues”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies
“Fletcher Byrom’s ninth commandment: “Make sure you generate a reasonable number of mistakes.”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies
“The excellent companies are both centralized and decentralized. For the most part”
― In Search of Excellence: Lessons from America's Best-Run Companies
― In Search of Excellence: Lessons from America's Best-Run Companies





