Richard Banks > Quotes

“heightened, it’s challenging to remain receptive to what someone is trying to communicate. Your own thoughts and emotions, understandably, tend to get in the way. In our urgency to express our feelings and experiences,”
― Richard Banks, The Art of Active Listening: How to Listen Effectively in 10 Simple Steps to Improve Relationships and Increase Productivity

“Aggressive Communication Style The first communication style we will explore is the Aggressive Communication Style. This communication style is borne out of a place of fear. This person fears they will not be heard or understood, and therefore, they enter into interaction or conversation with a loud volume and an attitude of entitlement. They approach the conversation with a wide stance and a confrontational posture. They feel the need to shout over others and force their point of view. This style of communication can often end up having the exact effect the communicator is trying to avoid, which is that people may not end up listening to the content of the sentences because they are distracted by the way that it has been conveyed. When people are faced with an aggressive communication style, they tend to become defensive and closed-off, unwilling to engage much further in the interaction.”
― Richard Banks, The Keys to Being Brilliantly Confident and More Assertive: A Vital Guide to Enhancing Your Communication Skills, Getting Rid of Anxiety, and Building ...

“By reframing the situation. For example, an upcoming test is an opportunity for you to learn and not an assessment of your worth.”
― Richard Banks, How to Stop Being Negative, Angry, and Mean: Master Your Mind and Take Control of Your Life

“We have two ears and one mouth so that we can listen twice as much as we speak.” ―Epictetus”
― Richard Banks, The Art of Active Listening: How to Listen Effectively in 10 Simple Steps to Improve Relationships and Increase Productivity