Heidi Raines > Quotes

“Many of us in healthcare entered the profession because we wanted to help, heal, and serve. At our core, we have compassion, empathy, and a drive to help people live their best lives. Recognizing and implementing actions to prevent patient and employee harm has the greatest potential effect on the quality of care delivered in our health care system, just as preventative care and wellness efforts slow or stop the progression of disease.”
― Heidi Raines, Shared Voices: A Framework for Patient and Employee Safety in Healthcare

“At the very least, to set our healthcare workers, patients, and patient caregivers up for success, we must modernize the systems that guide their work and enable their voices to be heard—especially when they see opportunities to prevent harm and improve care environments.”
― Heidi Raines, Shared Voices: A Framework for Patient and Employee Safety in Healthcare