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“Before we can influence others we must first listen and understand.”
― Gary Noesner, Stalling for Time: My Life as an FBI Hostage Negotiator

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“Before we can influence others we must first listen and understand. Listening is the cheapest concession we can ever make.”
― Gary Noesner, Stalling for Time: My Life as an FBI Hostage Negotiator

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“Time cools, time clarifies; no mood can be maintained quite unaltered through the course of hours. —MARK TWAIN”
― Gary Noesner, Stalling for Time: My Life as an FBI Hostage Negotiator

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