Rick Brinkman > Quotes

“إن الأشخاص الذين يعتقدون أن كل شيء ممكن هم القادرون على الاكتشاف والابداع”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“قد لا تكسب كل معركة، ولكنك تستطيع أن تكسب مزيداً من الاحترام !”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“أداء الأشخاص الى حد ما يرقى أو ينحدر إلى مستوى توقعات الآخرين بالنسبة لهم”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“القناصة لا يستطيعون التصيد لو لم تسمح لهم بالاختباء”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“لسوء الحظ، لا ينسى احد ابداً ما حدث”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“عندما تتعرض مجهودات شخص للحصول على التقدير للإحباط بسبب عدم مبالاة الآخر، فقد يتحول هذا الشخص إلى "القنبلة الموقوتة”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“بعد مئة عام من الآن، ماذا ستعني هذه المشكلة؟”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“ان الكلمات باعتراف الجميع سهل قولها، ولكن العسير هو قولها باخلاص”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“إن الاغصان التي تنحني بفعل الثلوج تعيش حتى ترى شتاءً آخر”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“بعض الناس يخفون شعورهم بالدونية لمدة عشرة سنوات قبل ان ينفجروا غاضبين”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“التوقيت قد يكون مهماً، والتوقيت المناسب يتطلب صبراً”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“لو أن التندر حقيقة يؤذيك تعلم أن تصبح سيداً لا يقهر على ردود فعلك”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“إن كراهية أناس يكرهون أنفسهم هي بمثابة سكب المزيد من البنزين على نيرانهم المتأججة بالفعل، بينما المطلوب هو بعض التفكير الهادئ والتصرف السلس.”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“إن المخاوف الغامضة والمشاعر السلبية تتعارض مع التفكير الواضح”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“الصمت اذا يمكن ان يكون نوعاً من العدوانية المغطاة”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“لا يتعاون أحد مع شخص يبدو مناهضاًُ له”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“There are attitudinal changes that you can make in yourself that will set you free from your reactions to problem people.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“في العالم الحقيقي، لا يحب كل الناس السخرية، أو ليس لديهم القدرة على الضحك على استهزاء كان يعرف طريقه جيداً”
― Rick Brinkman, Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst

“complaining to people who can do nothing tends to lower morale and productivity, while postponing effective action.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“If you fail to blend with other people’s voice volume and speed, you will probably end up talking to yourself or dealing with serious misunderstanding.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“These repetitions of name or gender create an irresistible force that so distracts the Tanks, Know-It-Alls, Grenades, or Whiners that they must stop talking to find out what it is you want! Once you have their attention, you can move forward by stating your intent, by clarifying something they were saying, or by using any of the other choices suggested in this chapter.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Remember, you get what you reward in relationships. When people make an effort to change, acknowledgment of their progress is a reward to them. People turn to appreciation like leaves turn to the sun. So when you see or hear people engaging in different behaviors, make sure you acknowledge them for it. And if they fall back into the old behaviors over time, take the time to offer a gentle reminder of who they are and what they’re capable of, based on the better behavior you have observed.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“The Maybe Person. Maybe People avoid disapproval by avoiding decisions. After all, the wrong choice might upset someone, or something could go wrong and who would be blamed? The solution is to put the decision off, waffle, and hedge until someone else makes the decision or the decision makes itself. Like all the other difficult behaviors, this behavior perpetuates the problem it is intended to solve by causing so much frustration and annoyance that the Maybe People are locked out of meaningful relationships with others.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Whenever you speak to be understood, your communications will inevitably have an influence on your problem people. If they become defensive, be willing to temporarily drop what you are saying and totally focus on their reaction to it. Do your best to fully understand by backtracking, clarifying, summarizing, and confirming.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Backtracking is particularly important when dealing with problem people over the phone because the only visual information they have about you is what they extrapolate from the sound of your voice and the words that you use.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“Step 2. Backtrack. One form of giving feedback is backtracking, or repeating back some of the actual words that other people are using. This sends a clear signal that you are listening and that you consider what the other people are saying to be important.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“You get along better with people when the emphasis is on similarities between you. The difference between conflict with a friend and conflict with a difficult person is that with a friend the conflict is tempered by the common ground you share. Success in communication depends on finding common ground before attempting to redirect the interaction toward a new outcome. Obviously, reducing differences is essential to your success in dealing with people you can’t stand.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“person in the get along mode will be considerate of the opinions and feelings of others.”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst

“The next time a spouse or friend says something in an attacking manner, rather than defend against the attack, blend with the intent by saying, “I appreciate that you care about me, and I want to clear the air between us.” There’s a real possibility that the person will stop in his or her tracks and calm down and that real communication will ensue.”
― Rick Brinkman, Dealing With People You Can't Stand and How to Simplify Your Life

“The latter could be attributed to the two owners of the company, who were firm believers in management by harassment, or the “seagull system” of management (if something went wrong, the owners would fly in, make a lot of noise, and dump all over everyone!).”
― Rick Brinkman, Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst