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“There's two kinds of people in the world, those that do work and those who take credit. Keep in the first group—there's much less competition there.”
Donald C. Gause, Are Your Lights On?
“solving, or resolving, a problem is a rather trivial exercise—once we know what the problem is.”
Donald C. Gause, Are Your Lights On?
“problem”
Donald C. Gause, Are Your Lights On?
“PEOPLE SELDOM KNOW WHAT THEY WANT UNTIL YOU GIVE THEM WHAT THEY ASK FOR.”
Donald C. Gause, Are Your Lights On?

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Are Your Lights On?: How to Figure Out What the Problem Really Is Are Your Lights On?
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