Bruce Tulgan > Quotes

“Gen Zers were small children on 9/11/01. They graduated from high school and (maybe) went through college or university during the deepest and most protracted global recession since the Great Depression. They are entering the workforce in a “new normal” of permanently constrained resources, increased requirements placed on workers, and fewer promised rewards for nearly everyone. From day one, they find themselves bumping up against a crowded field of “career delayed” Gen Yers, not to mention plenty of even older workers who themselves may have faced their own career setbacks. Meanwhile, Gen Zers—unlike any other generation in history—can look forward to a lifetime of interdependency and competition with a rising global youth-tide from every corner of this ever-flattening world.”
― Bruce Tulgan, Not Everyone Gets A Trophy: How to Manage the Millennials

“Employees today want to know, “What do you want from me today, tomorrow, this week, this month, this year? And what do you have to offer me in return today, tomorrow, this week, this month, this year?”
― Bruce Tulgan, The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Problems

“For example, if you have an employee who chronically misses deadlines, don’t wait until she misses the deadline to coach her. Start coaching her when the deadline is first set. Help her establish intermediate benchmarks, such as deadlines along the way. Every step of the way, help the employee make a plan for completing those intermediate deadlines. And check in with the employee frequently. Talk through the accomplishment of each step in advance. Do that and 99 percent of the time that employee is going to start meeting her deadlines.”
― Bruce Tulgan, It's Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need

“When you bring your best to the table, no matter where you are or what you are doing, you bring out the best in others. And soon, you start to realize, that, in turn, helps them bring out the best in you. That’s the upward spiral. You find each other and form an elite group of go-to people in an otherwise ordinary context. I see that happen everywhere I go: circles or networks of go-to people who help each other and go out of their way to be mutually reliable.”
― Bruce Tulgan, The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done