“For example, if you have an employee who chronically misses deadlines, don’t wait until she misses the deadline to coach her. Start coaching her when the deadline is first set. Help her establish intermediate benchmarks, such as deadlines along the way. Every step of the way, help the employee make a plan for completing those intermediate deadlines. And check in with the employee frequently. Talk through the accomplishment of each step in advance. Do that and 99 percent of the time that employee is going to start meeting her deadlines.”