John Hendry > Quotes

“the practice of management is not just about controlling things, but also about coping with things that are out of control—or out of the manager’s control—but still have to be dealt with somehow. The study of management, similarly, has to take account of, or find ways to justify not taking account of, the inevitable fallibility and sheer unpredictability of the people who manage and are managed.”
― John Hendry, Management: A Very Short Introduction

“A good manager is, as Mintzberg puts it, the nerve centre of the unit, more informed than anyone else but also filtering information (processing emails alone can be a very time-consuming task) and acting both as spokesperson for the unit, representing it to the outside world, and as spokesperson to the unit, representing the outside world to it.”
― John Hendry, Management: A Very Short Introduction