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“Customers don't distinguish between you and the company you work for. To the customer's way of thinking, you are the company.”
― Ron Zemke, Service America!: Doing Business in the New Economy
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Books by Ron Zemke

Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace Generations at Work
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Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace Generations at Work
93 ratings
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