Dianna Booher > Quotes

“Good decisions can turn into disasters when communicated poorly.”
― Dianna Booher, What More Can I Say?: Why Communication Fails and What to Do About It

“Never mind your intentions. Communication is about what others hear with your words.”
― Dianna Booher, What More Can I Say?: Why Communication Fails and What to Do About It

“Good communication may not make a risky deal safe, but poor communication may sell benefits of a good deal.”
― Dianna Booher, What More Can I Say?: Why Communication Fails and What to Do About It

“Emotional instability for whatever reason can infect the workplace and lower productivity as surely as malfunctioning equipment.”
― Dianna Booher, Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done

“Email is familiar. It’s comfortable. It’s easy to use. But it might just be the biggest killer of time and productivity in the office today.”
― Dianna Booher, Faster, Fewer, Better Emails: Manage the Volume, Reduce the Stress, Love the Results

“Strong communicators increase their influence because they are intentional and focused with their language.”
― Dianna Booher

“Your email greetings should warm readers up—not put them off.”
― Dianna Booher