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“When you involve hearts, spirits, minds, and hands, your organization is both feeling and acting. You have an engaged workforce that produces its own bottom-line improvements in retention, quality, customer service, and profitability. You don’t have to design those outcomes into engagement; they are inevitable.”
― ENGAGEMENT MAGIC: Five Keys for Engaging People, Leaders, and Organizations
― ENGAGEMENT MAGIC: Five Keys for Engaging People, Leaders, and Organizations
“In other words, more than half of employees surveyed lack confidence in their leaders. And, referring back to the statistics I opened the book with, 34 percent don’t even feel like they can raise these concerns without fear of negative consequences.”
― ENGAGEMENT MAGIC: Five Keys for Engaging People, Leaders, and Organizations
― ENGAGEMENT MAGIC: Five Keys for Engaging People, Leaders, and Organizations
