Jonathan Bush > Quotes

“FastMed sends employees to study customer service at a Ritz Carlton training center. Receptionists and others learn to look the patient in the eye and say their name three times while calling up their records and arranging their care. The service resembles the Genius Bar at the Apple Store, which is precisely the point: Health care should figure out how to provide service and convenience like the rest of the economy.”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“In the developing health care economy, doctors have more power than hospitals. They haven’t always known this. As I mentioned in the last chapter, many doctors still view the hospitals as a safe haven, and thousands are selling them their practices. But in a market focused on establishing long-term relations with patients, doctors hold the cards. This is especially true of primary care doctors, whose perceived value (and pay) has been”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“the fabulous market opportunity is not in replacing bad with better. The trick instead is to provide something the customers simply don’t have.”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“The industries we care about least innovate at the highest speeds, while those we hold dearest to our heart innovate hardly at all. Education, for example, is perhaps our most precious industry.”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“consumers participate in a kind of informal laboratory. This could be one of the pathways leading toward personalized medicine.”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“During these encounters, the doctor focuses on one fellow human being with the goal of figuring out what ails this person and how to fix or alleviate it. It is this act of total presence—I would go so far as to call it a form of love—that should exist at the heart of health care. The”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“With the expansion of health data, insurance carriers will increasingly be in a position to offer customized rates.”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“is this freedom to make choices that will lead to a real health care market, one with many providers, many customers, and many options.”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“do what the army does: establish excellent training and protocols, and then triage like crazy.”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care