Jonathan Bush

“FastMed sends employees to study customer service at a Ritz Carlton training center. Receptionists and others learn to look the patient in the eye and say their name three times while calling up their records and arranging their care. The service resembles the Genius Bar at the Apple Store, which is precisely the point: Health care should figure out how to provide service and convenience like the rest of the economy.”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care

“In the developing health care economy, doctors have more power than hospitals. They haven’t always known this. As I mentioned in the last chapter, many doctors still view the hospitals as a safe haven, and thousands are selling them their practices. But in a market focused on establishing long-term relations with patients, doctors hold the cards. This is especially true of primary care doctors, whose perceived value (and pay) has been”
― Jonathan Bush, Where Does It Hurt?: An Entrepreneur's Guide to Fixing Health Care