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“The most important thing that a company can do for society is to produce and sell products and services that create real value for customers and users, and to do it in the most sustainable way possible.”
― UNBOSS
― UNBOSS
“you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don’t dare do this, you have to ask yourself why they were hired in the first place if you don’t trust their judgement. And if you don’t show them that level of confidence, you shouldn’t expect much commitment from them in return.”
― UNBOSS
― UNBOSS
“It’s a mathematical fact that if the average number of relationships between people in an organisation increases by 20%, then value generation in the organisation increases by approximately 40%.”
― UNBOSS
― UNBOSS
“career is an opportunity to develop in a way that constantly makes it possible to add greater value to the organisation.”
― UNBOSS
― UNBOSS
“What rules could we get rid of today that would enhance our ability to create value?”
― UNBOSS
― UNBOSS
