Ron McMillan > Quotes

“Respect is like air. As long as it's present, nobody thinks about it. But if you take it away, it's all that people can think about. The instant people perceive disrespect in a conversation, the interaction is no longer about the original purpose—it is now about defending dignity.”
― Ron McMillan, Crucial Conversations: Tools for Talking When Stakes are High

“If you persist over time, refusing to take offense, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost join you in a dialogue.”
― Ron McMillan, Crucial Conversations: Tools for Talking When Stakes are High

“Habla cuando estés furioso y harás el mejor discurso que tengas que lamentar.”
― Ron McMillan, Conversaciones Cruciales - Nuevas claves para gestionar con éxito situaciones críticas

“Nuestras vidas empiezan a acabarse el día en que guardamos silencio sobre las cosas importantes MARTIN LUTHER KING, JR”
― Ron McMillan, Conversaciones Cruciales - Nuevas claves para gestionar con éxito situaciones críticas

“Conversación crucial es entonces aquella entre dos o más personas donde 1) las opiniones son opuestas, 2) hay importantes factores en juego y 3) las emociones son intensas.”
― Ron McMillan, Conversaciones Cruciales - Nuevas claves para gestionar con éxito situaciones críticas

“The wisest use of these skills is to develop habits, lives, and loves, not to use them just occasionally in single interactions.”
― Ron McMillan