Ron McMillan
More books by Ron McMillan…
“Respect is like air. As long as it's present, nobody thinks about it. But if you take it away, it's all that people can think about. The instant people perceive disrespect in a conversation, the interaction is no longer about the original purpose—it is now about defending dignity.”
― Crucial Conversations: Tools for Talking When Stakes are High
― Crucial Conversations: Tools for Talking When Stakes are High
“If you persist over time, refusing to take offense, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost join you in a dialogue.”
― Crucial Conversations: Tools for Talking When Stakes are High
― Crucial Conversations: Tools for Talking When Stakes are High
“Habla cuando estés furioso y harás el mejor discurso que tengas que lamentar.”
― Conversaciones Cruciales - Nuevas claves para gestionar con éxito situaciones críticas
― Conversaciones Cruciales - Nuevas claves para gestionar con éxito situaciones críticas
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