Brian Solis > Quotes

“Social media spark a revelation that we, the people, have a voice, and through the democratization of content and ideas we can once again unite around common passions, inspire movements, and ignite change.”
― Brian Solis, Engage: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web

“Information overload is a symptom of our desire to not focus on what's important. It is a choice.”
― Brian Solis

“Twitter is your window to relevance , but Facebook is your home page for the Social Web”
― Brian Solis , The End of Business As Usual: Rewire the Way You Work to Succeed in the Consumer Revolution

“Businesses must recognize that the voice of the customer is now more powerful than ever before. Whether Facebook, Twitter, YouTube, Yelp, review sites, product forums, blogs, or Pinterest, your customers are sharing their experiences on platforms where audiences can find what others are saying about you.”
― Brian Solis, WTF?: What's the Future of Business?: Changing the Way Businesses Create Experiences

“Great Design Is All the Work You Don’t Ask People Who Use Your Product to Do —Rebekah Cox”
― Brian Solis, X: The Experience When Business Meets Design

“A little less than half of the 49 percent said they believe customers will switch brands due to poor CX, whereas a whopping 89 percent of customers say they have already switched because of poor CX.”
― Brian Solis, X: The Experience When Business Meets Design

“The biggest tech companies in the world are always trying to figure out how to juice people.”
― Brian Solis, Lifescale: How to Live a More Creative, Productive, and Happy Life

“An experience occurs when a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event.”
― Brian Solis, X: The Experience When Business Meets Design