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Fred Lee
More books by Fred Lee…
“simply nothing to do.” That is the heart of the matter. When one person makes all the decisions in the name of consistency, great souls, our best employees, are demeaned to the level of robots and we rob them of the joy of autonomy and the growth that comes from the practice of sound judgment.”
― If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
― If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
“Knowing is a vital part of learning and sharing a vision of what we want to create together. But “how” questions are on the doing side of the model. As in playing tennis, we learn how by doing. There is no other way. We can read books on tennis techniques and strategies. We can get a good tennis player to show us how he or she does it. We can watch players on TV for hours and analyze every stroke. But only by doing will we ever be able to learn how to do it. We may make mistakes but mistakes actually teach us more than our successes.”
― If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
― If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
“patients judge their experience by the way they are treated as a person, not by the way they are treated for their disease.”
― If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
― If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
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