“Knowing is a vital part of learning and sharing a vision of what we want to create together. But “how” questions are on the doing side of the model. As in playing tennis, we learn how by doing. There is no other way. We can read books on tennis techniques and strategies. We can get a good tennis player to show us how he or she does it. We can watch players on TV for hours and analyze every stroke. But only by doing will we ever be able to learn how to do it. We may make mistakes but mistakes actually teach us more than our successes.”