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Dan Gingiss

Goodreads Author

Born

in Chicago, IL, The United States

Website

https://www.dangingiss.com

Twitter

dgingiss

Genre

Business

Member Since

September 2015

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Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.

Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.

Dan Gingiss is the author of three books on customer experience and digital engagement — including The Experience Maker, ranked by BookAuthority as a Top Customer Experience book of all time (reaching #4), and its newly expanded 2nd editi ...more

321 posts
Dan Gingiss's Blog

US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis

The FAA’s recent directive of US flight reductions by 10% in 40 key markets due to air traffic controller staffing shortages during the government shutdown sent a ripple through the airline industry. But while the media focuses on canceled flights and airport chaos, what’s getting overlooked is the most important part of this crisis: the customer experience.

How a brand behaves in a crisis becomes

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Dan Gingiss’s books

Average rating: 4.03 · 152 ratings · 18 reviews · 7 distinct works • Similar authors

	The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share 3.96 avg rating — 80 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss (Goodreads Author), Jay Baer (Goodreads Author) (Foreword) 4.05 avg rating — 40 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share 4.10 avg rating — 29 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	We're Doing CX Wrong...And How To Get It Right by Nicholas Zeisler, Dan Gingiss (Goodreads Author) (Foreword) 4.25 avg rating — 4 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Becoming The Experience Maker (2nd Edition): Turn Everyday Interactions into Remarkable Customer Experiences really liked it 4.00 avg rating — 1 rating	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss (Goodreads Author), Virtual Voice (Narrator) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Becoming The Experience Maker (2nd Edition): Turn Everyday Interactions into Remarkable Customer Experiences 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Dan’s Recent Updates

Dan Gingiss wrote a new blog post Telemedicine and Patient Experience: A Modern Healthcare Shift What began as an emergency pivot during the COVID-19 pandemic has evolved into a permanent, expanding part of healthcare. Telemedicine is no longer a Read more of this blog post »
Nov 14, 2025 05:18AM · like

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Quotes by Dan Gingiss (?)

“I’ve always told my customers: come to me first. If you tell me that I’m doing something wrong and I still don’t fix it, then you have every right to blast me and never come back again. But at least give me the opportunity.”
― Dan Gingiss, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

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