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Dan Gingiss

Goodreads Author

Born

in Chicago, IL, The United States

Website

https://www.dangingiss.com

Twitter

dgingiss

Genre

Business

Member Since

September 2015

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Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.

Believing that a remarkable customer experience is your best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. His speaking engagements are enriched by real-world examples and effective strategies that inspire immediate action.

Dan Gingiss is the author of three books on customer experience and digital engagement — including The Experience Maker, ranked by BookAuthority as a Top Customer Experience book of all time (reaching #4), and its newly expanded 2nd editi ...more

333 posts
Dan Gingiss's Blog

Burger King’s President Took 86,000 Phone Calls.

And Then He Took Action on Customer Feedback.

Loaded cheeseburger with melted cheese, tomato, lettuce, and onion spilling out of a sesame seed bun on a wooden board against a black background.

Tom Curtis, the president of Burger King, put his real phone number on TikTok and Instagram earlier this year and said one thing: give me a call. More than 86,000 people have taken him up on it, and what happened next is one of the best real-world Burger King customer feedback stories out there.

Every marketer in America is trying to figure out how Curti

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Dan Gingiss’s books

Average rating: 4.03 · 158 ratings · 19 reviews · 7 distinct works • Similar authors

	The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share 3.96 avg rating — 82 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss (Goodreads Author), Jay Baer (Goodreads Author) (Foreword) 4.02 avg rating — 41 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share 4.10 avg rating — 29 ratings — 3 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	We're Doing CX Wrong...And How To Get It Right by Nicholas Zeisler, Dan Gingiss (Goodreads Author) (Foreword) 4.25 avg rating — 4 ratings — 2 editions	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Becoming The Experience Maker (2nd Edition): Turn Everyday Interactions into Remarkable Customer Experiences 4.50 avg rating — 2 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Becoming The Experience Maker (2nd Edition): Turn Everyday Interactions into Remarkable Customer Experiences 4.50 avg rating — 2 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars
	Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media by Dan Gingiss (Goodreads Author), Virtual Voice (Narrator) 0.00 avg rating — 0 ratings	Error rating book. Refresh and try again. Rate this book Clear rating 1 of 5 stars 2 of 5 stars 3 of 5 stars 4 of 5 stars 5 of 5 stars

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Dan Gingiss wrote a new blog post Burger King’s President Took 86,000 Phone Calls. And Then He Took Action on Customer Feedback.Tom Curtis, the president of Burger King, put his real phone number on TikTok and Instagram earlier this Read more of this blog post »
Sep 02, 2026 05:08AM · like

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Quotes by Dan Gingiss (?)

“I’ve always told my customers: come to me first. If you tell me that I’m doing something wrong and I still don’t fix it, then you have every right to blast me and never come back again. But at least give me the opportunity.”
― Dan Gingiss, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media

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Dan Gingiss’s Followers (9)

Dan’s Bookshelves

Dan’s Friends (218)

Dan Gingiss

Goodreads Author

333 postsDan Gingiss's Blog

Burger King’s President Took 86,000 Phone Calls.

Combine EditionsDan Gingiss’s books

rssDan’s Recent Updates

Burger King’s President Took 86,000 Phone Calls.

Dan’s Friend Comments

333 posts
Dan Gingiss's Blog

Combine Editions
Dan Gingiss’s books

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Dan’s Recent Updates