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Dan Gingiss
Goodreads Author
Born
in Chicago, IL, The United States
Website
Twitter
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Member Since
September 2015
The Fastest Customer Experience Isn’t Always the Best One
For years, customer experience leaders have been chasing speed. Faster websites, faster apps, faster response times and faster resolution.
The assumption has been simple: if we can make experiences faster, customers will be happier. But customers are sending a different message. They don’t just want speed, they want confidence and they want clarity. And most importantly, they want to feel understo
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“I’ve always told my customers: come to me first. If you tell me that I’m doing something wrong and I still don’t fix it, then you have every right to blast me and never come back again. But at least give me the opportunity.”
― Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media
― Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media