Paul N. Friga

“In fact, during my research and interviews with McKinsey alumni, the Talk element of the model was consistently ranked the most important of all interpersonal elements. Why is it that the simple act of talking can cause so many problems in team problem solving? Generally, because we don't have specific Rules of Engagement; because we like to speak more often than we listen; and because we get personally attached to our own points of view.”
― Paul N. Friga, The McKinsey Engagement: A Powerful Toolkit For More Efficient and Effective Team Problem Solving