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Philip Grant

Goodreads Author

Born

in Birmingham, The United Kingdom

Website

http://www.philipgrant.ampbk.com

Twitter

PhilipBGrant

Genre

Business, Ebooks, Self Help

Member Since

March 2020

URL

https://www.goodreads.com/goodreadscomphilip_grant

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Philip Grant is a UK-based business transformation professional with extensive international client engagement experience. Specialising in helping companies serve their customers better, leaner, and smarter through differentiated customer experience management, digital optimisation and organisational transformation.

Philip was born in Birmingham, England and after much work-related globetrotting - including UK, Europe, Asia-Pacific, USA and Africa - now lives near the lovely foody market town of Ludlow.

Philip is married to Karen with two grown-up children, Tony and Clare. He enjoys sport, painting, good ale, hot curries and walking a bonkers springer spaniel, Bilbo. He also 'endures' the trials of supporting Birmingham City Football Club ...more

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How do you get inspired to write?

Philip Grant Initially by writing detailed business reports for government licence bids in the telecommunications and media sector. Boring, I'll admit. But it allo…moreInitially by writing detailed business reports for government licence bids in the telecommunications and media sector. Boring, I'll admit. But it allowed me to develop a business narrative around delivering better customer excellence in those service provider organisations who serve the general public.(less)

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Where did you get the idea for your most recent book?

Philip Grant The proliferation of digital social media, access devices, transactional services, information and analytics enables organisations to improve their cu…moreThe proliferation of digital social media, access devices, transactional services, information and analytics enables organisations to improve their customer value at lower operating costs. And yet, many businesses across industry sectors simply do not achieve their full business potential when it comes to customer insight, acquisition, retention and continual allegiance. I have aimed to produce a comprehensive, astute business book on how to create a winning customer strategy to deliver digital optimisation, organisational transformation and superior customer experiences.(less)

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Philip Grant’s books

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In Demand, in Command

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Philip Grant's Blog

Why Write the Book?

Increasingly, there is a need to stand out from the crowd and not be easily imitated by others. Organisations need to deliver greater customer value at lower operating costs. If you really want to stay ahead of the game and be in command of a modern, always-connected world, you need a winning digital customer experience strategy.

With the private sector more than ever susceptible to consumer choic Read more of this blog post »

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Published on November 21, 2020 03:11 • Tags: business-management, change-management, crm, cro, customer-experience, digital-marketing, digital-transformation

Quotes by Philip Grant (?)

“One of my favourite quotes resonates even more in this day and age....“It is not the strongest of the species that survives, or the most intelligent, but those most able to adapt to change”. Charles Darwin (attributed).”
― Philip Grant, In Demand, in Command

tags: business, business-transformation, change-management, management-and-leadership

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